When you use any of our self-service tools on our website, like requesting a quote, scheduling a service, or submitting a contact form, we might ask for a few basic details such as your name, address, phone number, and email address.
That's pretty normal for any service company, but we believe you deserve to know exactly what happens next.
What We Do With Your Information
First and foremost, your information helps us serve you better, plain and simple.
We create your customer profile. If you've never worked with us before, your information lets us build a record in our system, which means faster communication, accurate job history, and a smoother experience the next time you need us.
We use it to prepare your estimate or schedule your service. Your address helps us know where the work will be done, and your phone number or email helps us contact you quickly if we have questions, need to confirm a visit, or send over your quote.
We use it for legitimate follow-up. Sometimes, after your project is complete, we'll reach out to make sure everything went well or to send maintenance reminders that actually matter, not spam.
We may use it for educational updates. Occasionally, we'll share useful content such as safety tips, energy-saving advice, or guides that answer common homeowner questions. You can opt out anytime, but we aim to make every email worth opening.
That's it. No tricks, no mystery marketing where your data gets passed around. Every piece of information you give us has a clear and honest purpose tied directly to serving you.
What We Do Not Do With Your Information
Let's make this part crystal clear.
We don't sell, rent, or share your personal data, ever. Not with marketing firms, not with partner companies, not with anyone. We protect your privacy the same way we'd want ours protected.
We don't store sensitive financial information. If you apply for financing through one of our trusted partners, that process happens securely through them, not us.
We don't bombard you with spam. You'll never get daily marketing blasts or endless special offers. We communicate when there's genuine value to share, and that's it.
We don't track you across the internet. Our website uses basic analytics to see how people find us and what pages are helpful, but nothing that identifies you personally or follows you around online.
We believe great relationships start with transparency. You're trusting us with your home, and you shouldn't have to wonder what happens with your information.
At Floener Electric, our goal is simple, earn your trust every time we communicate with you, whether that's through a phone call, a service visit, or a simple online form.
Because when it comes to your personal information, the golden rule applies, treat it the way we'd want ours treated.